Frequently Asked Question (FAQ)

1. Where is this company located?

Countryside2u is a Malaysian company. We produced our products locally and marketed it worldwide via internet.

2. Is there any minimum amount for product purchase?

No minimum amount except for potpourri / egg cases , minimum amount that we take is 500 units.

And for delivery, it is more cost effective when you buy in bulk.

3. What is your return policy ?

We try to give you the best product with good service. But in case of defects, you may return it to us within 7 days in its original casing/packaging. No partial return is offered. You have to arrange for, and pay for return shipping. So far, most of our clients are satisified with our product quality.

If your situation is not mentioned in this policy, please call us at 019- 3658368 to discuss your situation.

4. What is your Product Guarantee?

Countryside2u guarantees its products to be free from defects in workmanship or material. Our product are wrapped in bubble wrap and box.

5. What is the shipping cost?

You will receive an estimated shipping charge online from Pos Malaysia as it is our main delivery partner. You may also request to ship your order via DHL, UPS etc by calling us.

5. How do I place an order?

Variety of ordering methods to choose from, it's easy to order your way.

• Phone : Call 019-3658368 (Azian) / 012-2125343 (Zuhdi) ; anytime or 03-40214422 ; from Monday thru Friday.
• E-mail : countryside2u@gmail.com
• Fax : Fax your orders to 03-40222422
  

4. What is the payment method?

We have a few methods that can use to pay.

Method #1 :Cash deposit/ Bank transfer

Go to the nearest ATM machine or cash deposit machine and transfer it to one of the account below.

Or you can use a much easier way by login to Maybank2u website.

Account Number : 5-62209-61221-1
Name : CountrysideToYouEnterprise

Account Number : 1143-2000-0080
Name : Nur Azian Arshad

Method #2: Cheque / Postal Order

You can also pay us by sending cheque/ postal order to us.
Full name : NUR AZIAN BINTI ARSHAD must be written on the cheque.

Post the cheque to this address :

CountrysideToYou Enterprise
C-2-07, Apt Sri Baiduri,
Ukay Perdana,
68000 Ampang,
Selangor

Please e-mail /call us to inform your name and product ID once you have mailed the cheque/ postal order.

*Easy huh?!